FAQ

Which payment methods can I use?
The following methods of payment are accepted at EG-REEDS: Bank Transfers, Paypal, Western Union and credit cards as Visa, Mastercard or American Express.

How do I use a coupon code?
You can enter your code at any time during checkout by clicking “Have a coupon? Click here to enter your code” at the top of the page.
Are my details safe?

Yes. EG-REEDS guarantees that your details are 100% safe with us. We use a https encrypted connection and our website is secured by SSL certificate. For more information please read our Privacy Policy.

How long does delivery take?
All the information about delivery times is in our page Shipping rates and time.
What are the shipping costs?
To see the shipping rates, please go to the page Shipping rates and time. You can also get the shipping cost during checkout.

If a product is not in stock, Can you email me when the item is back in stock?

Yes. You just have to click on “Add to waiting list” on the product page.

How can I check the status of my order?
Log in to your EG-REEDS account to view your orders and check the status.
How do I return an item?
We only replace items if they are defective.  If you need to exchange an item, send us an email at info@eg-reeds.com . Our return policy lasts 7 days. We can offer you a voucher or change the product for a new one. To return a product, your item must be unused and in the original packaging with unbroken seal. The item will be sent back to us by registered mail. Please visit our Terms and Conditions for more information.
How is sales tax calculated?
All our prices include 22% Vat (Madeira Vat). According to the law, for countries outside the European Union, VAT will not be charged. We show prices including and excluding VAT.
How do I register on EG-REEDS?
To register click on Login at the top of the page. Enter your email and a password and click on Register. It’s easy and free.
How do I contact Customer Service?
You may reach us by filling out the online form, by email, phone, whatsapp, Facebook message or Skype. In the Contact page you will find all our contact details.